Technical Support

Our Tech Support number is 800-710-3879 #4.

Technical Support during the hours of 9:00am to 9:00pm Eastern Time is free of charge for those on the subscription plan of $39.00 per month. THIS IS NOT A SUPPORT CONTRACT and the subscription plan covers much more than Tech Support, however, if you are on the subscription plan there is no charge for calls placed during those hours.

E-MAIL SUPPORT:
Technical support via e-mail is always FREE OF CHARGE send to: support@prosolutionssoftware.com All questions are answered within 2 business days - (usually there is same day response)
• Please be specific and explain the technical problem in detail for quickest response.
• Include in Subject line - *** account number *** and ***company name***
• Provide telephone number in the body of the e-mail
• Please one question only per e-mail - you may send multiple e-mails if necessary

"LIVE" TELEPHONE SUPPORT:
Normal Business Hours are 10:00am to 8:00pm Monday through Friday, (Eastern Time Zone.)
Normal Business Hours "LIVE' Telephone Support fees are free with subscription or $25 per 15 minutes for clients who are grandfathered in (only applies to prior clients existing with us since 2005 or earlier that have decided against the subscription.)
Tech support (24 x 7) AFTER HOURS Support fees are - $50 per 15 minutes regardless of your subscription or support contract status.

Onsite Support - send requests to support@prosolutionssoftware.com.

All Technical Support fees are automatically billed to your credit card on file - we do not invoice for tech support.